When you book online, be sure to accurately select the current level of cleanliness of your home. This helps us allocate the appropriate amount of time to thoroughly clean your space during your scheduled booking. If the booking information is incorrect, we may need to extend the cleaning duration to achieve the desired results, which will require an additional charge of 10-20% on your initial booking fee.

Yes. To ensure the highest quality of cleanliness and care for your space, Here is a list of cleaning supplies we recommend:

We understand that acquiring these supplies might not always be possible before the initial cleaning session. To accommodate this, we are happy to bring the necessary supplies for the initial cleaning.

For recurring cleanings, we kindly ask that you provide these supplies to continue maintaining the cleanliness and quality you deserve. This ensures that your space is cleaned with products you trust and prefer.

Should you have any preferences or specific products you would like us to use, please don't hesitate to let us know. We aim to tailor our services to best fit your needs.

Do’s:

•  

  • High & low dusting in all rooms (including kitchen, bathrooms, bedrooms ETC)Baseboards

  • All reachable inside windows

  • Wipe and dust furniture

  • Fans

  • Gentle cleaning all reachable blinds

  • Lighting

  • Light switches and door handles

  • Vents

  • Light dust walls

  • Picture frames

  • Door frames

  • Tidying up

  • Shelves

  • Mirrors

  • Toss & replace trash liners

  • Underneath bed/furniture (if accessible)

• Bathrooms

  • Scrub & sanitize shower

  • Scrub & sanitize tub

  • Scrub & sanitize toilet

  • Scrub & sanitize sink & counters

• Floors

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  • Vacuum all floors/rugs

  • Wash Floors/Mop

• Kitchen

  • Outside Cabinets

  • Microwave (Inside and Out)

  • Backsplash

  • Stove

  • Counters

  • Sink

  • Polish Stainless Steel

• Final Walkthrough

Don’ts:

• All Extras are not included (must be selected for an additional cost)

• The extra time included in initial cleaning allows for more detailed work in the above mentioned  Do’s.

Do’s:

• Everything included in a regular clean +

• Detailed Dusting

• Light organization of all rooms (for detailed organization select add on)

• Extra time included for high detail areas 

Don’ts:

• All Extras are not included (must be selected for an additional cost)

An initial cleaning is recommended for all first time cleanings. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial clean, most customers switch to a regular every 2 weeks schedule.

Our hours of operation are:
Monday – Friday: 7:00am-6:00pm
Saturday: By appointment only or Airbnb

We do not charge for rescheduling as long as it is done before 48 hours of your original booking and if its due to an emergency. If recurring cancelations are often rescheduled/canceled there will be a $20-$40 fee on your next cleaning.

Yes, But please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not. However if it’s your first time signing up for a cleaning, initial introductions always help develop the personable relationship with your home specialist.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic on our part.

This seldomly occurs but accidents do happen. Please  contact our office immediately to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

No, our rates are fixed based on the details you provide during the booking process, ensuring transparency and fairness. We are proud to offer competitive pricing that reflects the high quality of our services, which are among the best in the industry. However, we understand the importance of accurate estimates, so we are happy to conduct an in-home assessment to ensure our quote meets your specific cleaning needs.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through.  By selecting 1 of 5 options we can ensure their will be enough time to clean your home.

Please head to the “My Account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel or give us a call.